Privacy Policy

Privacy Policy

This Privacy Policy explains how personal information may be collected, used, stored, and protected when you visit our website, request a service, submit an enquiry, or interact with our home service offerings.

1. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, property address, preferred appointment time, service requirements, project details, and other information needed to understand your request.

We may also collect limited technical information automatically, including your browser type, device type, approximate location, IP address, pages viewed, referral source, and general website activity.

2. How We Use Information

Your information may be used to respond to enquiries, understand your project requirements, prepare estimates, arrange consultations or site visits, schedule services, coordinate appointments, provide updates, and deliver requested home improvement or maintenance services.

Information may also be used to improve our website, services, customer experience, communications, and internal operations.

3. Service and Project Information

When you request a home service, we may retain information about your property, selected service, project requirements, measurements, preferences, appointment history, and relevant communications. This information helps us provide accurate estimates and coordinate requested work.

4. Cookies and Similar Technologies

We may use essential cookies and similar technologies to support website functionality, maintain preferences, and improve security. Optional analytics technologies may help us understand website usage and identify areas that can be improved.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Communications

We may use the information you provide to communicate about enquiries, appointments, estimates, service updates, project coordination, and other matters related to your requested services.

Where marketing communications are offered, you may choose whether to receive them and may withdraw your marketing preference at any time.

6. Information Sharing

We may share limited information with service providers, scheduling partners, technology providers, communication platforms, contractors, or other parties involved in delivering requested services.

Information is shared only when reasonably necessary for the relevant purpose, and service providers are expected to handle information appropriately and protect it from unauthorized access.

7. Payment Information

Where payment services are offered, payment transactions may be handled by third-party payment providers. We do not need to retain complete payment card information when it is processed directly through an authorized payment provider.

8. Data Security

Reasonable administrative, technical, and organizational safeguards are used to protect personal information against unauthorized access, alteration, disclosure, or misuse.

Access to personal information is limited to individuals and service providers who require it for legitimate business or service-related purposes.

9. Data Retention

Personal information may be retained for as long as reasonably necessary to provide services, maintain project records, meet legal or regulatory requirements, resolve disputes, enforce agreements, and maintain appropriate business records.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or services. These websites operate under their own privacy practices, and we are not responsible for the privacy policies or content of external websites.

11. Children's Privacy

Our services and website are not intended to knowingly collect personal information from children. If information belonging to a child is submitted without appropriate permission, reasonable steps may be taken to remove it where required.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you, including:

• Requesting access to personal information.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion where legally permitted.
• Withdrawing consent for certain processing activities.
• Objecting to or requesting restrictions on certain uses of information.
• Requesting information about how your data is collected and used.

13. Marketing Preferences

You may choose not to receive promotional communications where an opt-out option is provided. Unsubscribing from marketing messages does not necessarily stop essential communications related to requested services, appointments, transactions, or ongoing projects.

14. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our services, technology, legal requirements, or privacy practices. The updated version will be made available on this website, and the revised policy will apply from its effective date.

15. General Privacy Commitment

We aim to collect only information that is reasonably necessary for providing services, operating the website, communicating with customers, and meeting applicable obligations. Personal information is not intentionally sold for monetary consideration.